Refund & Cancellation Policy

Refund & cancellation policy

We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 48-hour cancellation policy. Any cancellations that occur 48 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.

The first time a cancellation is made within the 48hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations by/for the same client that occur within the 48 hour period will be referred to the Manager and may result in a canceled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently canceled).

Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted Hollywood Whitening Australia by email to cancel their appointment) may result in a canceled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled). We don’t refund for change of mind. Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you. In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment. Vouchers bought online have a 3-month expiry date.

Hollywood Whitening Australia does not issue refunds for canceled appointments and if so all refunds will be provided where required in accordance with the Australian Consumer Law.

You agree to these terms by purchasing pre-paid treatments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service#services-you-can-t-cancel